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Welcome to the Shaking Medicine Foundation’s Terms and Policies page. This page governs your use of our website (www.shakingmedicine.com), hosted on Hostinger, and our services, including our online courses in our SM Skool Community, private coaching sessions, teacher training, and live events. Below are distinct sections detailing our policies on complaints, privacy, terms of use, refunds, cookies, and health disclaimers. These policies are designed to be transparent, compliant with U.S. and global regulations (e.g., CCPA, GDPR), and accessible to all practitioners.
For questions, contact us at info@shakingmedicine.com. Ready to explore Shaking Medicine?
Complaints and Grievances Policy
We are committed to fostering a supportive environment for holistic healing and spiritual growth. If you’re dissatisfied with our services—such as the conduct of trainers, subcontractors, or fellow learners—we aim to resolve your concerns fairly and promptly.
Complaint Resolution Process
Formal complaints are addressed within 20 working days, often sooner, following principles of natural justice and procedural fairness.
How to File a Complaint
Start by discussing concerns informally with your trainer or a trusted staff member. If unresolved, file a formal complaint by:
Emailing info@shakingmedicine.com with “Complaint” in the subject line.
Providing your name, contact details, and a formal description of the issue, including steps already taken.
Complaints must be submitted by the affected individual and will be investigated thoroughly. You may bring a representative to any related meetings. The process includes:
Reviewing documentation and interviewing involved parties.
Communicating outcomes via email.
Escalating unresolved cases to the Shaking Medicine chief executive.
Offering an independent third-party review if needed, with mutual agreement on the third party’s impartiality.
Records of complaints are securely stored, and calls or interviews may be recorded for resolution purposes. Senior management reviews finalized complaints to improve services. You may withdraw a complaint at any time, closing the matter.
Last Updated: October 6, 2025
Privacy Policy
The Shaking Medicine Foundation prioritizes your privacy as you engage with our website and services, from online courses to in-person workshops. This Privacy Policy aligns with U.S. (CCPA/CPRA, COPPA) and global (GDPR, LGPD) standards, explaining how we collect, use, and protect your data.
Data We Collect
We do not automatically collect personal information (e.g., name, email, address) when you visit www.ShakingMedicine.com. Non-personal data, such as browser type or IP address, may be recorded to enhance your experience. Personal information is collected only when you provide it voluntarily, such as through:
Course registrations, workshop bookings, or mailing list sign-ups.
Surveys or special offers requesting your name, email, or preferences.
Data Usage
We use your information to improve our services, such as tailoring courses or workshops, and, with your consent, to send updates about Shaking Medicine events. Data may be shared with trusted partners to enhance offerings, but we never sell or lease your personal information.
Special Disclosures
We may disclose data to comply with legal obligations, protect our rights, or address harm to users or others, such as in response to lawful requests by public authorities.
Children’s Privacy
We do not knowingly collect data from children under 16, per COPPA and GDPR. If detected, such data may be deleted. Parents should monitor children’s online activity and review the FTC’s COPPA guide.
Your Rights
You may:
Request to review, correct, or delete your data once per year by emailing info@shakingmedicine.com with “Personal Information Review Request” or “Delete Account” in the subject line.
Opt out of communications or data sharing by emailing “Privacy Request.”
California residents have additional CCPA rights, including opting out of data sharing. EU residents may file complaints with local data protection authorities.
Data Security and Transfers
We use technical, administrative, and physical safeguards to protect your data, hosted on Hostinger’s servers, which may be located in various jurisdictions, including the U.S. Cross-border transfers comply with GDPR-standard protections via contracts with third parties. No online transmission is 100% secure, so you use our site at your own risk.
By using our site, you consent to this Privacy Policy. Check periodically for updates.
Last Updated: October 6, 2025
Terms of Use
By accessing www.ShakingMedicine.com or our services, you agree to these Terms of Use, governed by California law. If you disagree, please do not use our website or services.
Content License
Our website, videos, training materials, and other content (“Content”) are owned by the Shaking Medicine Foundation or its licensors. You’re granted a limited, non-exclusive, non-transferable license for personal use. Copying, reproducing, or distributing Content without written permission is prohibited and may violate copyright or trademark laws.
Intellectual Property
All Content is copyrighted, and trademarks are owned or used with permission. Report IP violations to info@shakingmedicine.com with details.
Health Disclaimer
Shaking Medicine is not medical advice. See the Health and Safety Disclaimer section below for details.
User Obligations
You consent to electronic notices upon registration. Event recordings may be shared publicly if disclosed in advance. Submitted comments or suggestions become our property without compensation.
Liability Limits
Content is provided “as is” without warranties. We’re not liable for damages from site use, including data loss or service interruptions. We don’t guarantee earnings or results, as success depends on your efforts.
Third-Party Services
Issues with third-party providers (e.g., Hostinger, Stripe) are governed by their agreements. We may limit or terminate your access for violating these terms.
Governing Law
These terms are governed by California law, with disputes resolved in Orange County courts. Certified Shaking Medicine teachers must maintain their own insurance and credit the Foundation.
Join our community to explore Shaking Medicine—sign up for a course or follow @shakingmedicine on X!
Last Updated: October 6, 2025
Refund Policy
As a non-profit spreading Shaking Medicine globally, we manage funds carefully to support our mission. Our refund policy varies by service type.
General Policy
Refunds are offered only for errors on our part (e.g., accidental multiple purchases, minus processing fees). Transferred balances expire after one year.
Online Courses
Pre-recorded courses are non-refundable due to immediate access.
Private Sessions and Teacher Training
Live sessions may be rescheduled if the facilitator or their tech is at fault. Teacher trainings are non-refundable.
Subscription Services
It is your responsibility to cancel your recurring payments. We do not refund for forgetting to cancel. Access continues until the paid period ends. Consider maintaining your membership to support our mission.
Live Events
No refunds for workshops, retreats, or immersions. If we cancel an event, you may transfer payment or receive a full refund. We’re not liable for travel or related expenses.
Technical Issues
For live-streamed events disrupted by technical issues (e.g., internet outages), we’ll reschedule or provide recordings. No refunds are offered.
Contact info@shakingmedicine.com to join an upcoming event.
Last Updated: October 6, 2025
Cookie Policy
Cookies enhance your experience on www.ShakingMedicine.com, hosted on Hostinger, by remembering preferences and improving navigation. This policy, compliant with GDPR and CCPA, explains cookie usage and your options.
What Are Cookies?
Cookies are small text files stored on your device for site functionality or analytics. They don’t collect personal information unless provided.
Cookies We Use
We use essential cookies for site operation, such as session management, and analytics cookies to improve content. Specific cookies depend on Hostinger’s configuration, which may include:
Session cookies for seamless logins.
Analytics cookies for site performance (e.g., tracking page visits).
Affiliate cookies for course purchase referrals.
Managing Cookies
Set your browser to refuse cookies, though this may limit functionality. Our cookie banner lets you manage preferences. Contact info@shakingmedicine.com for details.
We avoid malware or spyware and aren’t responsible for third-party site practices.
Last Updated: October 6, 2025
Health and Safety Disclaimer
Shaking Medicine, inspired by therapeutic tremoring and indigenous practices, supports holistic wellness and trauma release but is not a substitute for medical advice, diagnosis, or treatment.
Cautions for Practice
We use “cautions” to emphasize mindful engagement. Consult a healthcare professional before starting, especially if you:
Are pregnant or postpartum.
Have medical conditions (e.g., heart issues, epilepsy).
Are recovering from injury or surgery.
See our precautions blog for more details.
We don’t claim to diagnose, treat, or cure conditions. Terms like “heal” are used broadly, not medically. Results vary, and no outcomes are guaranteed.
Your Responsibility
Participation, online or in-person, is at your own risk. The Shaking Medicine Foundation, its trainers, and affiliates aren’t liable for health or other issues. Book a private session at www.ShakingMedicine.com for personalized guidance.
Start mindfully—join a workshop or follow @shakingmedicine on X for community support!
Last Updated: October 6, 2025
By using our website and services, you agree to these Terms and Policies. Check back for updates. Questions? Email info@shakingmedicine.com.
